I want to know how come you require an apologize letter to certified a halal certifcate from that company?

Question ID: 
1929
goo***@gmail.com asks:

Question

Assalaamu alaikum

I want to know how come you require an apologize letter to certified a halal certifcate from that company??...
Is it not you are creating a division??..

JUM pe avise le public ki apartir le 18/12/2019, sa trois places la nepli certifié halal par JUM:

1. Poulet des Iles (Abattoir), Royal Rd, Midlands. (Cert. No. 13)

2. Poulet des iles (C.Storage), Duncan Taylor st, Rose Hill. (Cert. No. 19)

3. Poulet des iles (C.Storage), P.Magnien. (Cert. No. 31)

Jazaakumullahu khairaa

Answer

Wa alaikumus salaam warahmatullahi wabarakaatuh

The letter of apology was not required to certify them as they were already certified. However, when our inspection team reproached them regarding a few aspects, they didn't cooperate and refused to listen. They were actually very arrogant and were rude to our staffs. They even told JUM that they don't need our certificate. Now, after withdrawing our certificate as per their demand, they coming with a different story. All we wanted from them was that they should first agree to cooperate by writing a letter of apology. It is only after that we will be able to consider the renewal of their halal certificate.